Signature service
I become your guest. You watch what they experience.
Years behind a hotel front desk taught me what guests notice. Now I do it online, on your business, and record every step.
What you receive
- A 10-minute Guest Film, recorded on a phone
- A scorecard for each step of the guest journey
- The three fixes worth the most money, with what each one costs you now
- A 20-minute call to go through it, if you want one
Price: €149
Free for my first ten owners. After that, the fee is credited in full if you go on to the Growth Sprint.
How it works
I search like a guest
On Google, Maps, OTAs, delivery apps and AI assistants, in the language your guests use.
I compare you
With the three places a guest would choose instead of you.
I try to book or order
On a normal phone, timing every step and every obstacle.
I message you
By WhatsApp, email or form, and time how long you take and how well you answer.
You get the film
A 10-minute Guest Film, a written scorecard and the three fixes worth the most, in order.
Request your Mystery Guest
FAQ
Will my staff know?
No. I behave like a normal guest. If I need to test a booking, I cancel it within the policy, so it costs you nothing.
How long does it take?
Usually five working days from your request.
Do you cover delivery apps and OTAs?
Yes, wherever your guests find you: Google, Maps, Booking.com, Uber Eats, Glovo, Instagram and AI assistants.