Ecommerce Brand Drowning In Order Questions
Where is my order, returns, sizing, product questions — deflected instantly, tickets to humans drop dramatically.
A production-grade support agent that answers 70%+ of tickets instantly, cites your real docs, hands off cleanly to humans, and works across web, WhatsApp, and email — in every language your customers speak.
Delivered in 1–2 weeks by a single specialist. Grounded in your docs, never in guesses.
Support pain is compounding pain — the backlog eats retention, morale, and margin. Here's exactly what a well-built agent fixes on day one.
Six deliverables that together turn a generic chatbot idea into a production-grade support system — deployed, integrated, and measured.
Your help center, SOPs, product docs, and past tickets ingested and vectorized — the agent speaks fluent your-business.
Deploy anywhere your customers already talk to you — one agent, one knowledge base, every channel.
Smart escalation to Zendesk, Intercom, or your helpdesk with full context — no repetitive 'let me transfer you'.
See deflection rate, escalation triggers, top questions, and product-feedback themes — customer voice made visible.
50+ languages auto-detected — one agent, one deployment, global coverage without extra hires.
First 30 days of tuning included — real conversations inform sharper prompts and better retrieval.
Any business where the same 70% of questions come in every week — the agent handles those on autopilot.
Where is my order, returns, sizing, product questions — deflected instantly, tickets to humans drop dramatically.
Onboarding, feature questions, billing basics — answered from your help center, escalated only when needed.
Pricing, availability, process, FAQs — answered 24/7 so your team never plays 'inbox catch-up' again.
Buyer and seller intents handled by role-aware routing — right context, right knowledge base, right escalation.
Member onboarding, benefits, billing, and event questions all answered instantly — retention up, tickets down.
Multilingual support without hiring a global team — one agent, every language your users write in.
Add capacity without adding headcount — agent tier 1, humans tier 2, everyone wins.
Founder or ops person tired of answering the same thing 20 times a day — automate the repeat, keep the founder brain for real work.
Every agent is built on production-grade AI infrastructure — chosen to fit your speed, scale, and ownership needs.
Best-in-class reasoning models for natural, accurate, on-brand support conversations — model selected per use case.
Chunking, embeddings, and retrieval tuned for support accuracy — answers cite your real docs, no hallucination.
Embeddable chat widget on your site plus WhatsApp Business API deployment — meet customers where they are.
Native escalation, ticket creation, and macro handoff — the agent plugs into the helpdesk you already use.
Email triage, draft replies, and full-thread handling for shared inboxes — Gmail, Front, Help Scout, and more.
Live dashboards for deflection, CSAT, escalation reasons, and cost per conversation — built on tools you own.
Aggregate outcomes from recent support agent deployments.
The stack I ship on — configured properly, exportable, and yours forever.
Real feedback from real support deployments across ecommerce, SaaS, and services.
"Deployed in under two weeks, handling 78% of inbound instantly. Support headcount stayed flat while revenue doubled."
"Fixed price, honest scope, and every credential in my name. Best AI money I've spent — no lock-in anywhere."
"Cited answers, not hallucinated ones. That single detail turned a 'nice-to-have' into a compliance-safe tool."
"One specialist, weekly Looms, no ticket queue. It felt like an in-house engineer for a fraction of the cost."
"Multilingual out of the box and integrated with our stack cleanly. Global support without hiring a global team."
Eight ownership-first deliverables. Nothing sits in a black box, nothing is locked to me.
A written scope agreed up front — no hourly billing, no surprise change orders halfway through.
Every prompt, chain, and configuration delivered to your repo — nothing stays locked in my account.
OpenAI, Anthropic, vector database, telephony — all registered under your business from day one.
Track every conversation, deflection rate, escalation, and cost in a dashboard you own end-to-end.
Fully built, tested, and deployed to your environment — not a demo, not a Jupyter notebook prototype.
A recorded walkthrough of every component plus written docs so your team can run it without me.
Thirty days of tweaks, prompt tuning, and small revisions included — no ticket queue, direct message to me.
Every model, tool, and provider is swappable — no proprietary black boxes, no forced retainers.
A 45-minute call to map the highest-ROI agent for your business — what it should do, the data it needs, and how it integrates.
I design the agent — model selection, prompt strategy, tools, guardrails — and send a fixed-price scope with timeline.
I build the agent, connect it to your data and tools, and stress-test it against real scenarios and prompt-injection attempts.
We go live with monitoring in place, plus a Loom walkthrough, documentation, and 30 days of tuning included.
Not a general dev shop. My practice is production support agents — deployed, measured, and tuned in the wild.
Every answer is cited from your knowledge base — no hallucinated policies, no made-up prices, no legal exposure.
Not four months. Focused support agents ship inside two weeks — because the ticket backlog isn't waiting.
Every agent has a clean escalation path with full context — the human never has to ask 'so what's going on?'
You message me directly. Every prompt written by the person you hired, every tune-up run by them too.
Every package is fixed-price and fixed-scope. No hourly billing, no mid-project surprises.
Three levels that scale from a single-channel starter to multilingual, multi-channel enterprise support.
Not sure which fits? Book a 20-minute call. I'll recommend the smallest scope that actually solves your bottleneck.
Everything in this build connects to the wider website, conversion, and AI stack I ship for clients.
One short email each week — proven tactics, AI workflows, and case-study breakdowns you can apply the same day.